Returns & Exchanges
At EQUALSTWO, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unused products in their original packaging.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to begin the return process.
Prepare Your Package
Securely pack the unused items in their original boxes, ensuring all seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing